About the company:
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.
Accenture Off Campus Drive : IT Operations : On 7th July 2014 : @Punjab
Company: Accenture Services (P) Ltd
Company Website: www.accenture.com
Package CTC: 1,95,300/Annual
Position: New Associate IT Operations – Level – 3
Date of Drive: 7th July 2014
Job Location: Bangalore, Kolkata, Pune.
Venue
Chandigarh Group of Colleges,
Landran (Kharar-Banur Road)
Mohali
Punjab
Landran (Kharar-Banur Road)
Mohali
Punjab
Streams Eligible:
B.Sc, BCA , NON-Science Graduates and Diploma
Eligibility Criteria:
Minimum 50% in current degree
No standing backlogs(Should be an Indian Citizen.)
No standing backlogs(Should be an Indian Citizen.)
Skills Required
· Familiarity with IT Systems
· Ability to be flexible and work analytically in a problem-solving environment
· Good communication (written and oral) and interpersonal skills
· Good Voice & Accent
· Ability to resolve technical issues and escalate issues when appropriate
· Good Attitude and willingness to learn
· Okay to work in 24×7 shifts.
· Ability to be flexible and work analytically in a problem-solving environment
· Good communication (written and oral) and interpersonal skills
· Good Voice & Accent
· Ability to resolve technical issues and escalate issues when appropriate
· Good Attitude and willingness to learn
· Okay to work in 24×7 shifts.
Batch: 2013 passed out and 2014 passing out batch
Job Profile:
Attains a minimum of 80.0% of working hours monthly in an available state while logged into the telephone CCVMS/ CCCI queue; must log in promptly at designated work hours. Receives and logs customer problem/request/issues and ensures proper documentation. Performs
initial level of problem identification and attempts to resolve when appropriate; otherwise, documents all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve
customer issues. Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement. Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention. Performs follow up on all incidents with customer to ensure customer satisfaction. Develops and maintains knowledge of the problem tracking software and database. Develops and maintains knowledge of customer and customer specific business environment. Develops and maintains an understanding of customer Service Level Agreements. Develops and maintains technical skills and understanding of CIO Technology Services to achieve goal of 80% problem resolution. Works on project work as appropriate.
initial level of problem identification and attempts to resolve when appropriate; otherwise, documents all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve
customer issues. Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement. Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention. Performs follow up on all incidents with customer to ensure customer satisfaction. Develops and maintains knowledge of the problem tracking software and database. Develops and maintains knowledge of customer and customer specific business environment. Develops and maintains an understanding of customer Service Level Agreements. Develops and maintains technical skills and understanding of CIO Technology Services to achieve goal of 80% problem resolution. Works on project work as appropriate.
Selection Process:
www.apuzz.com
Group discussion,
www.apuzz.com
Group discussion,
Voice & Accent round,
Aptitude test,
HR Interview
Note: Joining will be in the month of August.
More Details & Registration Link: Click here
No comments:
Post a Comment