Job Position : Executives for Quality Process
Name of the Organization : Vertex India
No of openings : 25
Experience: 0 – 4 Years
Job Location: Gurgaon
Required :
* Good written and verbal Communication Skills.
* Relationship building approach background.
* Prior V&A trained resource
* Ready to work in a 24/7 environment.
* Good decision making capabilty.
* Must have sound knowledge of Quality parameters.
Walkin Date : 2 Aug to 5 Aug
Walkin Time : 11:00 AM to 4:00PM
Walkin Venue:
5th floor Cyber Park
Gurgaon Sector-39
Job Responsibilities :
* Monitoring the calls as per compliance.
* The ability to coach and facilitate to deliver high performence.
* Monitor calls and check all policies procedures regulations are followed while completing a sale.
* The ability to coach and share feedback to improve performence.
* Delivery of reports and analysis of data.
About Company :
Vertex has 9,000 people in 75 locations delivering Consulting, IT, Debt Management and BPO solutions to over 100 clients in the UK, US, Canada and India. Our annual revenues top £400 million and we are UK’s number one customer management outsourcing business.
A culture of performance powered by the electricity of new ideas to help our clients interact with their customers in more efficient, adaptive and innovative ways
Vertex India has two offshore contact centres in India (Gurgaon) with a capacity of nearly 1000 seats. We have, since 2002, been providing services to UK, US and India clients in financial services, utilities, telecoms, travel and leisure.
Website: http://www.vertexgroup.com
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